Trent Alan Douthat
422 N. Delaware Ave.
Independence, Missouri 64050-2673
Juris Doctor, 1993, University of Missouri – Kansas City, School of Law
Bachelor of Arts – history, 1989, University of Missouri – Columbia
July 31, 2000 – present
10975 Benson Drive, Suite 400
Overland Park, Kansas 66210
Systems Analyst for a Telecommunications Billing Product called Ixplus that runs on an AS/400 system. Did development work using formal software life cycle procedures from requirements through implementation. Also worked in production support resolving production abends, coding bug corrections, and working numerous ad hoc requests for reports and data corrections. Coded in COBOL, CL, and SQL.
July 21, 1999 – July 28, 2000
IMI Systems/ Ajilon Information Technology Services
315 Nichols Road, Suite 250
Kansas City, Missouri 64112
Worked as an Application Manager for IBM Global Services’ consulting contract at AT&T’s Kansas City Data Center. Provided technical support for business-billing applications in a 24-hour-a-day/7-day-a-week environment by monitoring batch-processing cycles, resolving abends, adjusting job schedules, and issuing modification requests to developers.
May 3, 1999 – June 7, 1999
June 22, 1998 – April 30, 1999
January 26, 1998 – June 19, 1998
DST Systems, Inc.
333 West 11th Street
Kansas City, Missouri 64105
Mainframe COBOL programmer for the world’s largest data processor for mutual fund companies. Operating systems/tools used include MVS/ESA, S390, TSO/ISPF. JCL, CICS, Easytrieve Plus, REXX, DB2/SQL, CLIST.
February 17, 1997 – January 23, 1998
Enhanced Customer Service Representative
Transamerica Life Companies
1100 Walnut Street, Suite 2400
Kansas City, Missouri 64106
Wrote and coded Customer Service Manual into HTML for Intranet use. Resolved policy owner inquiries regarding their life insurance policies and settlement of class action lawsuit. Researched transaction histories, drafted letters, reviewed and explained contractual terms, worked with Microsoft’s Office suite. Also used AS/400 and IBM/3270 terminal emulators and the FileNet Image system.
July 8, 1996 – February 13, 1997
777 Northwest Blue Parkway
Lee’s Summit, Missouri 64063-0580
Helped recently acquired consumer long-distance customers in a heavily regulated industry with billing problems and general telecommunications questions. Used Unix workstation and IBM/3270 terminal emulator software.